Payment Options
All shopping cart orders will be taken through to Paypal where you can pay securely using your credit card or Paypal account.
You also have the option of paying via Direct Credit into our bank account.  You can select this option during the checkout process.

Shipping
Shipping within New Zealand is at the flat rate of NZ$4.95 per order, or FREE if you spend $80 or more!  Orders are sent via NZ Couriers (or NZ Post for PO Boxes) and you can expect your order to arrive within 1 – 3 working days.

We offer international shipping at the flat rate of $15 worldwide. This is a non-tracked service and usually takes between 7 – 21 working days, sometimes longer. Orders sent worldwide are sent at the buyer’s risk.

Returns and Refunds
If you are not happy with your purchase, provided the goods are unopened and unused you may return them for a refund or exchange within 7 days of receiving your order. Please note postage costs will not be refunded for the initial order or costs incurred returning the item to us. If the goods are faulty or were sent to you in error we will reimburse you for any postage costs you incur returning the item/s back to us. Without exception, we will not accept returns on open or used items, unless the item is faulty.

If you are unhappy with your order, please contact us – we want you to be happy!

Some people may find they have sensitivities to a substance, be it natural or chemical, therefore we always provide the complete list of ingredients supplied to us by the manufacturer on every product page. It is always a good idea to do a patch test first before trying any new products.

Privacy
We value your privacy and your details will never be shared with anybody (of course!). You are free to unsubscribe from our Mailing List at any time.

Giveaways
Unless otherwise stated, our giveaways are open to residents of New Zealand and Australia only. Winners will be notified by email and also announced on our Facebook page. We will never share your information or use it for any other reason than contacting winners.