Yes - we ship NZ wide. Orders are packed and sent from Auckland.

Orders are usually dispatched within 1–2 business days. Delivery times vary slightly depending on where you live, but most parcels arrive within 1–3 working days after dispatch.

Shipping is $6.90 NZ wide.
Orders over $59 receive free shipping.

Absolutely! You’ll receive a tracking link via email as soon as your parcel is packed.

Our formulas are created with natural, feel good ingredients and without unnecessary irritants. If you have particularly reactive skin, we always recommend patch testing first.

We also have mini sizes as the perfect way to try our products out before committing to the full size.

Yes - we prioritise thoughtful, skin-loving ingredients and avoid harsh or unnecessary additives. You’ll find full ingredient lists on each product page so you can make informed choices.

While our products are formulated to be gentle, we recommend checking ingredient lists and consulting your healthcare provider if you have specific concerns.

Some of our products contain natural fragrance, and some don’t - so it depends on the product.

The Glow Script Serum, Main Character Energy Face Cream, and Soft Power Natural Deodorant contain a gentle rose-based fragrance blend called Rose Anatolia. It’s used at low levels to create a soft, comforting scent.

The Soft Launch Cleanser does not contain added perfume, but it does have subtle vanilla notes from natural ingredients in the formula.

The Energy Shift Mist does not contain perfume either, but it includes small amounts of citrus essential oils.

We know fragrance can be a sensitive topic in skincare. For many people it adds a lovely sensory element to a daily ritual, while others prefer to avoid it entirely.

If your skin is very reactive to fragrance, we recommend checking the ingredient list carefully or starting with a mini so you can see how your skin responds.

There are two easy ways to leave a review.

1. Through the product page

Head to the product you purchased on our website.

Scroll down to the Reviews section and click “Write a Review.” From there you can rate the product and share your experience.

2. Through the review email we send you

A couple of weeks after your order arrives, we’ll send you a friendly email asking how you’re getting on with your products. Simply click the link in that email and you’ll be taken straight to the review form.

We love hearing your thoughts - your reviews help other customers choose products and help us keep improving what we make.

If there’s an issue with your order, email us at hello@ohnatural.co.nz as soon as you can We’ll always do our best to make it right.

Due to hygiene reasons, we’re unable to accept returns on opened skincare. If your product arrives damaged or incorrect, please reach out and we’ll sort it quickly.

You Beauties is our loyalty club - earn 1 point for every $1 spent.

Every 100 points = $5 in Beauty Bucks to spend however you like.

Just ensure you are logged in when ordering to ensure you can earn and redeem points!

Simply create an account when you shop, and you’ll automatically start earning points as long as you are logged in when you shop.

Never. Oh Natural is cruelty-free.

You can choose to add a small amount to your order to support NZ Women’s Refuge - a way to share a little extra love if you’d like to.