Customer Feedback

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What our customers are saying...

EB

Amazing website, great range of products, perfect customer service and a lovely owner! I have nothing even remotely close to bad to say about Jenna and Oh Natural. She is amazing and goes above and beyond with her customer service, one time I made an order and forgot to add one thing to it, I emailed her right away and told her the issue, she sorted it out for me so that I could pay for the extra item and have it added to my original order. Support Jenna and her lovely Kiwi business as we to encourage businesses like this one!

EB
Louise

Highly recommended! Jenna was amazing in dealing with the couriers who damaged my orders three times!! She went above and beyond the call of customer care, replacing the products and adding extra! I cannot rate Oh Natural highly enough! So so awesome for local NZ businesses to look after their customers!! Thanks so much, me and my friends will be customers for life!

Louise
Shikiera

I can't rave enough about this woman and her services and products! So beautiful and has made me one very happy lady! I'm so excited to be able to use my stuff! Thanks again Jenna so much – you’re an absolute star! xx

Shikiera
Tom

Great service and products. Prompt delivery. Its awesome to have such a great place for men to buy products too. Will be back for more soon.

Tom
Emma

I just received my first order, super fast delivery! LOVE that it's sent in recyclable packaging too! Amazing customer service and such fast replies via email! Also love the range of products on offer, it's such a broad range for people who love buying natural and Eco and like me have had to purchase from multiple different places to get everything I need but yours is almost a one stop shop! And the samples are such a great idea. Will absolutely be ordering from Oh Natural again; and probably regularly - thank you!

Emma
Rose

Oh Natural has the best customer service I've ever experienced from an online store! The products on offer are awesome and I love finding new things to try. Delivery is so quick and the packaging is Eco-friendly. Jenna is always so thoughtful including a handwritten note and sometimes a wee treat. Can't recommend this shop enough!!! 

Rose
Johanna

Coming across this website has absolutely changed my life! Having actively switched to "100% Cruelty Free" shopping only a few years ago, I can't even begin to express how happy I was to find such a gorgeous website that stocks such an incredible range of skin care and cosmetics! Shopping on Oh Natural really is a treat and I don't hesitate to tell all my friends and family! My orders always arrive within a few days and I adore the care and effort put into the packaging. Thank you! x

Johanna
Leah

Since discovering Oh Natural about six months ago, this has become my favourite website and probably the place I spend the most money  I love the ethos of the company, Jenna is awesome and really cares about her customers. I love that new brands and products are added often, and that there is a natural alternative to just about anything I need on here! I’m currently a student so when I do start earning money I hate to think of the bills I will rack up here (it is all so worth it though!) I’m off to spend the voucher my partner just brought me for my birthday- he knows me too well!

Leah
Paisley

Love the products I bought on my first order! I will definitely be purchasing off Oh Natural again. I just love that I can come to one place to find all natural products, definitely makes the switch to natural a breeze!

Paisley
Amy

I love your website! There are so many goodies I am tempted to try and love having so many natural alternatives to everyday products. Each order arrives quickly and beautifully packaged. Thanks again!

Amy
Jo

Thank you so much for all the care, thought and attention to detail that you put into all of your beautiful packages - receiving a parcel from Oh Natural is better than Christmas! Thank you for taking the time and energy to make shopping with you such a beautiful and indulgent experience. I love it! I am so grateful that I have found your gorgeous online store.

Jo
Aimee

I've been slowly making the conversion to all natural things in my life and am so happy I somehow stumbled across Oh Natural! I received my first order quickly, in recycled packaging and with some awesome products that I will be re-purchasing when they run out! I also won a free calming mood mist that I received yesterday and so far am loving that as well, thank you so much! I can't wait to find all of my favourite natural products with great help from your site, highly recommend

Aimee
Awhina

Awesome service! Had emailed to ask that I wanted to add another item to an existing order to which I received a speedy response and it was sorted in a quick and easy manner. Even got a hemp banana chap stick smells divine! And a small chocolate heart which I thought was quite cute. The extra gifts were thoughtful. I also love the handwritten thanks. It makes the whole experience more personal and real. Overall, would recommend this service as customer service is awesome and delivery is fast as well. Thanks again!

Awhina
Nikki

I am so impressed with the service I received. I was alerted that the Black Tea Mascara was back in stock so I ordered it and it arrived the next day! PLUS I received two tea bags to try and a yummy heart chocolate (my daughter ate it) and a 10% off voucher for my next purchase! It is the little touches like this that make you stand out, I will definitely be ordering again from Oh Natural, thank you p.s I loooove the mascara!

Nikki
Ems

I love when my oh natural package arrives. I'm so happy to have found a company with green ideas and products that I can use.

Ems
Mikayla

Oh Natural has a huge and amazing selection of items online, and it's a great one-stop-shop for anything natural. It's great to see the Home + Living section of the store increasing, so that you can natural-ify your entire home, not just your body! Shipping is always fast, and is now in recyclable packaging - another plus in my books! Thanks for continuing to be awesome.

Mikayla
Andrea

Thanks for the advice and help, its always nice to know you're talking to a real person, and not just a generic customer services response.

Andrea
Sandie

Absolutely amazing service from Oh Natural! I ordered my delicious Cosima Skincare products yesterday and they arrived first thing this morning. Amazing service, absolutely divine products and superb advice and support. Thanks so much Jenna.

Sandie
Christine

"Wow, what excellent service. I ordered a little later in the day and it arrived the next morning with a personalised note and a couple of goodies as well. I am so pleased my friend recommended your deodorant paste, ideal for my houseful of teenage boys. Thank you so much!

Christine
Navaria

Hey! Just wanted to let you know that I'm very happy with my order and how fast it arrived. Love that it came with a cute candle and some tea too! I'm happy to have found a site that sells natural and vegan products, and will definitely be purchasing again 🙂 Thanks!

Navaria

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