Backordered Items
If you see an item listed as ‘Available on backorder’, this means the product is currently out of stock but likely due in soon.  Please contact us if you need an ETA.  If you choose to backorder the item along with other items that are in stock, your order will be held until the backordered item arrives and will be sent together, unless otherwise arranged.

Payment Options
Your Oh Natural order can be paid for by credit card via PayPal or PartPay, or with a direct credit via internet banking.
1. Click PayPal to pay securely with your Vias, Mastercard, AMEX or Discover credit card via PayPal without setting up an account, or you can choose to set up a Paypal account.
2. For orders over $50 you can click PartPay to quickly sign up or login to PartPay, then pay the first 25% securely with your Visa or Mastercard. With PartPay your credit card will be billed in four 25% installments – one on checkout, with the next three payments spread out fortnightly over the next six weeks. PartPay will text and email you reminders before each payment is due, but if you miss any payments they will charge you fees. For more info click here.
3. You also have the option of paying via Direct Credit into our bank account.
Simply select your preferred option during the checkout process.

Shipping within New Zealand is at the flat rate of NZ$5.50 per order – or SHIPPING IS FREE if you spend $80 or more!  
Orders are sent via Courier Post and you can expect your order to arrive within 1 – 3 working days.  You will be happy to know that we DO NOT use plastic courier bags.
We offer international shipping at the flat rate of $20 worldwide. This is a non-tracked service and usually takes between 7 – 21 working days, sometimes longer. Orders sent worldwide are sent at the buyer’s risk.

Returns and Refunds
If you are not happy with your purchase, provided the goods are unopened and unused you may return them for a refund or exchange within 7 days of receiving your order. Please note postage costs will not be refunded for the initial order or costs incurred returning the item to us. If the goods are faulty or were sent to you in error we will reimburse you for any postage costs you incur returning the item/s back to us. Without exception, we will not accept returns on open or used items, unless the item is faulty.

If you are unhappy with your order, please contact us – we want you to be happy!
Some people may find they have sensitivities to a substance, be it natural or chemical, therefore we always provide the complete list of ingredients supplied to us by the manufacturer on every product page. It is always a good idea to do a patch test first before trying any new products.

We value your privacy and your details will never be shared with anybody (of course!). You are free to unsubscribe from our Mailing List at any time.

Unless otherwise stated, our giveaways are open to residents of New Zealand and Australia only. Winners will be notified by email where possible and also announced on our Facebook page or Instagram. We will never share your information or use it for any other reason than contacting winners.