Shipping Information

Happy New Year! Thanks so much for visiting Oh Natural. Here is the information about our shipping both within New Zealand and internationally. Do get in touch if you have any questions here.

Friendly Reminder: Please be mindful of the shipping address your parcels are sent to and ensure they are sent to an address where it is safe to leave them. Unfortunately, we cannot take responsibility for orders whereby customers instructions are given to leave them in an unsecure location.

Shipping

Shipping within New Zealand is at the flat rate of NZ$5.50 per order, or FREE if you spend $70 or more!

We will pack and dispatch your order as soon as we can. Orders are sent via courier and you can expect your order to be delivered within 1 – 5 working days (please add an extra two days for rural delivery). Urban delivery is generally overnight from when it is dispatched but we can’t guarantee this as it is dependent on the courier company. You will be sent an email with tracking details as soon as your order is packed.

We offer international shipping at a flat rate of $20 worldwide. This service usually takes between 7 – 21 working days.  It is an untracked service and unfortunately, we cannot accept responsibility for any items lost in the post.

Returns and Refunds

If you are not happy with your purchase, provided the goods are unopened and unused you may return them for a refund or exchange within 7 days of receiving your order. Please note postage costs will not be refunded for the initial order or costs incurred returning the item to us. If goods sent to you are faulty or were sent to you in error we will reimburse you for any postage costs you incur returning the item/s back to us. Without exception, we will not accept returns on open or used items, unless the item is faulty.

If you are unhappy with your order, please contact us – we want you to be happy!