See below for our Christmas Holiday Shipping information.
Thanks so much for visiting Oh Natural. Here is the information about our shipping both within New Zealand and internationally and please do get in touch with us if you have any questions or check out our FAQ’s page for frequently asked questions.
Oh Natural is able to continue operating at all COVID 19 alert levels and traffic light settings as we are an online business and work and run Oh Natural from home selling a large range of essential products. So you can shop peacefully in the comfort of your own home!
Additional Courier & COVID 19 Information:
- Due to COVID 19 and during holiday periods, there may be shipping delays with NZ Post (Courier Post). NZ Post delivery updates can be found here including information about contactless delivery.
- If your order has not arrived after 7 working days of it being dispatched (the date your parcel was picked up by NZ Post), please contact NZ Post directly in the first instance as they are best placed to help you locate your parcel.
- You can find out more about the Government’s COVID 19 updates here including information on Health & Wellbeing and the Latest Updates.
- If you have any further questions or queries You are welcome to contact us.
GENERAL SHIPPING INFORMATION
Friendly Reminder: Please be mindful of the shipping address your parcels are sent to and ensure they are sent to an address where it is safe to leave them. Unfortunately, we cannot take responsibility for orders whereby customers instructions are to leave them in an unsecure location or for parcels going missing after they have been scanned as delivered to the correct address. If the tracking information for your order says it has been delivered but you are unable to locate it please contact NZ Post in the first instance as they are best placed to help you.
Shipping within New Zealand is at the flat rate of NZ$5.90 per order, or FREE if you spend $59 or more! Please allow 1 – 5 working days for your order to be packed and delivered within New Zealand (add an extra two days for rural delivery). It may take a day or so for us to pack your order but it should be delivered within the time frame above during normal operations. Urban delivery is generally overnight from when it is dispatched and NZ Post will do their best to get it to you within this time frame but unfortunately we can’t 100% guarantee this. You’ll get an email notification with your courier tracking information, please check your junk mail if you haven’t received it or if you haven’t heard from us.
For international shipping, please allow 7 – 21 working days for your order to be delivered. Please note that this is an untracked service and unfortunately, we cannot accept responsibility for any items lost in the post. You’ll receive an email letting you know your order has been sent and the link will also tell you when it has left New Zealand however it is not tracked from there.
RETURNS AND REFUNDS
If you are not happy with your purchase, provided the goods are unopened and unused you may return them for a refund or exchange within 28 days of receiving your order. Please note postage costs will not be refunded for the initial order or costs incurred returning the item to us. If goods sent to you are faulty we will either replace them, refund you for them or give you a credit note. If they were sent to you in error we will send you a prepaid courier label for you to send the products back to us. Without exception, we will not accept returns on open or used items, unless the item is faulty.
Please contact us in the first instance if you wish to return your order or if you have any issues with it and we will do our best to rectify it!
Returns can be sent to us at the below address. Please include a note with the order stating your order number and whether you would like a refund or a credit note.
6 Craigieburn Lane
If you are unhappy with your order, please contact us in the first instance and we will do our best to help you out 🙂