Thanks so much for visiting Oh Natural. Here is the information about our shipping both within New Zealand and internationally and please do get in touch with us if you have any questions or check out our FAQ’s page for frequently asked questions.
Thank you for your patience during Alert Levels 1 – 3 while orders were getting dispatched and sent, we appreciate that orders may have taken longer than normal to be delivered and we appreciate your support. We are very grateful for the service that Courier Post has continued to provide us over the last few months of COVID 19, they have been working around the clock to process parcels and deliver orders.
Now that New Zealand is operating at Alert Level 1 orders are being delivered a lot faster than during previous Alert Levels. Courier Post has informed us that 90% of parcels will be delivered within 3 days of them being dispatched (add a few days for Rural Delivery) and we are dispatching orders a lot more quickly now. If your order has not arrived after 7 working days of it being dispatched, please get in touch with us or Courier Post and we will investigate it further. Courier Post COVID 19 updates can be found here.
Friendly Reminder: Please be mindful of the shipping address your parcels are sent to and ensure they are sent to an address where it is safe to leave them. Unfortunately, we cannot take responsibility for orders whereby customers instructions are to leave them in an unsecure location or for parcels going missing after they have been scanned as delivered to the correct address. If the tracking information for your order says it has been delivered but you are unable to locate it please contact Courier Post in the first instance.
Shipping within New Zealand is at the flat rate of NZ$5.90 per order, or FREE if you spend $59 or more! Please allow 1 – 5 working days for your order to be packed and delivered within New Zealand (add an extra two days for rural delivery). It may take a few days for us to pack your order but it will be delivered within the time frame above during normal operations. Urban delivery is generally overnight from when it is dispatched and Courier Post will do their best to get it to you within this time frame but unfortunately we can’t 100% guarantee this. You’ll get an email notification with your courier tracking information, please check your junk mail if you haven’t received it
For international shipping, please allow 7 – 21 working days for your order to be delivered. Please note that this is an untracked service and unfortunately, we cannot accept responsibility for any items lost in the post. You’ll receive an email letting you know your order has been sent and the link will also tell you when it has left New Zealand but it is not tracked from there.
Returns and Refunds
If you are not happy with your purchase, provided the goods are unopened and unused you may return them for a refund or exchange within 28 days of receiving your order. Please note postage costs will not be refunded for the initial order or costs incurred returning the item to us. If goods sent to you are faulty or were sent to you in error we will send you a prepaid courier label for you to send the products back to us. Without exception, we will not accept returns on open or used items, unless the item is faulty.
Please contact us in the first instance if you wish to return your order.
If you are unhappy with your order, please contact us and we will do our best to help you out 🙂